Terms & Conditions

These Terms and Conditions ("Terms") apply to all services provided by Oximis Aesthetic Ltd ("we", "us", "our"). By booking an appointment you agree to these Terms. Please read them together with our Privacy Policy and our Medical & Consent Information.

We may update these Terms from time to time. The version published on this page when you book applies to that booking. Nothing in these Terms affects your statutory rights as a consumer.

We provide aesthetic and wellbeing treatments, including:

• Facial and skin treatments
• Skin boosters, biorevitalisation and polynucleotide treatments
• Mesotherapy and microneedling
• Massage
• Treatments involving prescription-only medicines, which are only provided after a face-to-face assessment by an independent prescriber

Treatments take place at our private clinical studio at 93 Thornton Road, Carshalton. Many treatments require a consultation and clinical assessment first. We may decline or postpone treatment where it would be clinically unsuitable or unsafe, or where we do not have enough medical information.

3.1 Age

All clients must be 18 or over. We do not treat anyone under 18, even with parental consent. We will ask to see photo ID to confirm your age before treatment.

3.2 Medical information

Before treatment you must:

• Complete our medical history form fully and accurately
• Tell us about all medicines, supplements and vitamins you take
• Tell us about any allergies, including drug allergies
• Tell us if you are pregnant, breastfeeding, trying to conceive or having IVF, and about any autoimmune condition or previous reaction to an aesthetic treatment
• Tell us about any change to your health before each appointment

If you do not give us relevant information, the risk of complications increases. We are not responsible for complications caused by information you did not give us, unless they were caused by our negligence or our breach of these Terms.

3.3 Prescription-only medicines

Where a treatment involves a prescription-only medicine, an independent prescriber, who is a separate registered healthcare professional, will assess you in person and decide whether to prescribe. If the prescriber decides a treatment is not suitable for you, it will not go ahead.

4.1 Booking

You can book through our website, by phone or by email. Your booking is confirmed when you receive written or electronic confirmation from us.

4.2 Deposits

Some treatments require a deposit when you book. The amount is shown when you book and is deducted from the price of your treatment. We will refund your deposit in full if:

• you cancel more than 24 hours before your appointment, unless you would prefer to move it to a new appointment
• you cancel within your 14-day cancellation period (see 4.5)
• we cancel or reschedule your appointment
• the practitioner or prescriber decides the treatment is not clinically suitable for you, unless this is because of information you did not give us when booking

4.3 Cancelling or rescheduling

If you need to cancel or move your appointment, please give us as much notice as possible, so the time can be offered to another client.

Where an appointment has no deposit, no cancellation charge applies. We may, at our discretion, refund the deposit where you could not attend because of a genuine emergency or illness.

4.4 Late arrival

If you arrive more than 15 minutes late, we may need to shorten your treatment so that it can be completed safely, or rebook you. If we need to rebook you, this is treated as a cancellation with less than 24 hours' notice.

4.5 Your 14-day right to cancel

If you book online, by phone or by email, you have the right to cancel within 14 days of booking under the Consumer Contracts Regulations 2013, without giving a reason. If you cancel within those 14 days and before your treatment has taken place, we will refund any deposit or payment in full within 14 days.

If you ask for a treatment to take place within the 14 days and it is carried out, the right to cancel ends once the treatment has been fully performed. To cancel, email us at lanakornijcuka@gmail.com or call 07743 750 230. After the 14 days, section 4.3 applies.

5.1 Prices

Prices are in pounds sterling and include all mandatory charges, including any prescriber assessment fee. If a price is confirmed when you book, we will honour it for that appointment.

5.2 Payment

We accept debit card, credit card and cash. Payment is due at the time of treatment, less any deposit you have paid. Where a course of treatments is paid for in advance, you can cancel the remaining sessions at any time and we will refund the unused sessions, less any discount that applied only to the full course.

Aesthetic treatments cannot guarantee a particular result. Results vary from person to person, depending on factors such as age, genetics, skin condition and lifestyle, and most are temporary.

• We do not refund a treatment that was carried out with reasonable care and skill as described, only because the result was not what you hoped
• Any review, top-up or corrective treatment is offered according to clinical judgement
• If you have any concern after treatment, please contact us as soon as possible so that we can see you promptly

Before any injectable or advanced treatment you will be given a treatment-specific consent form, which explains the treatment, its benefits, risks, alternatives and aftercare. Where possible, we will give it to you at least 24 hours before your treatment. Treatment only goes ahead once you have signed it and your questions have been answered.

You can change your mind and withdraw your consent at any time, including during treatment.

8.1 Aftercare

We will give you written aftercare instructions after every treatment. Not following them can increase the risk of complications. We are not responsible for complications caused by not following aftercare advice, unless they were caused by our negligence or our breach of these Terms.

8.2 Hygiene

We follow strict hygiene and infection-control procedures. Single-use items are used once and disposed of safely, and reusable equipment is cleaned and sterilised in line with the manufacturer's instructions.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.

Apart from the cases listed below, our total liability to you for any treatment is limited to the price you paid for it.

We may take clinical photographs before and after treatment as part of your clinical record. They are stored securely and kept for 10 years after your last treatment.

We will never use your photographs for marketing, social media or promotion unless you sign a separate marketing consent form. You can withdraw that consent at any time by contacting us.

11.1 Gift cards

• Gift cards are valid for 12 months from the date of purchase, and the expiry date is shown on the card
• Gift cards cannot be exchanged for cash, and cannot be replaced if lost or stolen
• A gift card can only be used for a treatment the recipient is clinically suitable for. If they are not suitable, it can be used for another treatment

11.2 Promotions

Promotional offers are subject to their stated terms and availability. A promotion that has been confirmed for your booking will be honoured.

We handle your personal and medical information in line with UK GDPR and the Data Protection Act 2018. Clinical records are kept for 10 years after your last treatment. Full details, including your rights, are in our Privacy Policy.

If you are unhappy with any part of our service, please contact us at lanakornijcuka@gmail.com or 07743 750 230. We will acknowledge your complaint within 5 working days and aim to give you a full response within 20 working days.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. This does not affect your right to bring a claim in your local court if you live elsewhere in the UK.