Terms & Conditions
| Registered Name | Oximis Aesthetic LTD |
| Companies House No. | 15994295 |
| Registered Address | 93 Thornton Road, Carshalton, England, SM5 1NN |
| lanakornijcuka@gmail.com | |
| Phone | 07743 750 230 |
| Website | oximisaesthetic.co.uk |
Introduction
These Terms and Conditions ("Terms") govern the provision of services by Oximis Aesthetic LTD ("we", "us", "our", "the Company"). By accessing our website, making a booking, or receiving any treatment, you agree to be legally bound by these Terms.
Oximis Aesthetic LTD reserves the right to amend these Terms at any time. Updated versions will be published on our website and take effect immediately upon posting. It is your responsibility to review these Terms periodically. Your continued use of our services following any amendment constitutes acceptance of the updated Terms.
Nature of Services
Oximis Aesthetic LTD provides aesthetic and wellness treatments, including but not limited to:
- Facial treatments and skin rejuvenation procedures
- Massage therapy
- Botulinum toxin treatments
- Injectable and advanced aesthetic procedures
All treatments are provided at our private clinical studio or approved treatment location.
Certain treatments, particularly injectable procedures, require a prior medical consultation and clinical assessment to determine suitability. We reserve the right to decline or postpone treatment where it is deemed clinically inappropriate, unsafe, or where insufficient medical information has been provided.
Eligibility & Medical Assessment
3.1 Age Requirement
All clients must be a minimum of 18 years of age. Treatments will not be performed on individuals under the age of 18 under any circumstances, regardless of parental or guardian consent. We reserve the right to request valid photographic identification to verify age prior to treatment.
3.2 Medical Disclosure
Clients are required to:
- Complete a full medical consultation form prior to treatment
- Provide accurate, complete, and up-to-date medical history
- Disclose all current medications, supplements, and vitamins
- Disclose any known allergies, including drug allergies
- Disclose pregnancy, breastfeeding status, IVF treatment, autoimmune conditions, or previous adverse reactions to aesthetic treatments
- Notify us of any changes to their medical history prior to each subsequent appointment
Failure to disclose relevant medical conditions, medications, allergies, or contraindications may result in increased risk and adverse outcomes. In such cases, Oximis Aesthetic LTD accepts no liability for complications arising from undisclosed information.
3.3 Right to Decline Treatment
Injectable and advanced treatments are subject to practitioner approval following clinical assessment. We reserve the right to refuse or postpone treatment at any time if we determine it to be clinically unsuitable for the client.
Bookings & Appointments
4.1 Booking Confirmation
Appointments may be booked via our website, phone, or email. A booking is confirmed only upon receipt of written or electronic confirmation from Oximis Aesthetic LTD. We reserve the right to decline or reschedule appointments at our discretion.
4.2 Deposits
Certain treatments require a non-refundable deposit at the time of booking. The deposit amount will be communicated at the time of booking and deducted from the final treatment cost. Deposits are non-refundable in the event of late cancellation, no-show, or where a client fails to meet the eligibility requirements set out in Section 3 due to information not disclosed at the time of booking.
4.3 Cancellation & Rescheduling Policy
| Notice given | Charge applied |
|---|---|
| More than 24 hours before | No charge. Deposit may be transferred to rescheduled appointment. |
| Less than 24 hours before | 40% of treatment cost. Deposit forfeited. |
| Within 12 hours or no-show | 100% of treatment cost. Deposit forfeited. |
Cancellation fees may be charged to the payment card held on file. By making a booking, you authorise us to apply cancellation charges in accordance with this policy.
4.4 Late Arrivals
Clients arriving more than 15 minutes late may have their appointment shortened or cancelled at the practitioner's discretion. In the event of cancellation due to late arrival, a cancellation fee may apply in accordance with the policy above. We cannot guarantee that late arrivals will receive the full scheduled treatment time.
4.5 Cooling-Off Period (Online Bookings)
Under the Consumer Contracts Regulations 2013, consumers who book services online ordinarily have a 14-day right to cancel. However, by confirming your booking and requesting that the service be performed within this period, you acknowledge that the right to cancel may be reduced or waived once the service has commenced. If you wish to cancel within the 14-day window before your appointment date, please contact us as soon as possible and our standard cancellation policy will apply.
Payments
5.1 Pricing
All prices are listed in GBP and include applicable taxes where required. Prices are subject to change without prior notice. The price communicated at the time of booking confirmation will be honoured for that appointment.
5.2 Payment Methods
We accept credit card, debit card, and cash payments. Payment is due at the time of treatment unless otherwise agreed. Full payment in advance may be required for certain treatments, including injectable procedures. Details will be confirmed at the time of booking.
Refund Policy
Due to the personal and clinical nature of aesthetic treatments, the following refund policy applies:
- Results cannot be guaranteed and may vary between individuals due to factors including genetics, age, metabolism, and skin condition
- Refunds are not provided for completed treatments where the service has been delivered as described and with reasonable care and skill
- Dissatisfaction with aesthetic outcomes alone, where the treatment was performed appropriately, does not entitle the client to a refund
- Any corrective treatment or touch-up appointment is offered strictly at the practitioner's clinical discretion
- Concerns regarding a treatment outcome must be raised with us within 5 working days of the appointment
Clinical Risk & Informed Consent
All aesthetic treatments carry inherent risks. General risks include but are not limited to swelling, bruising, redness, asymmetry, infection, allergic reaction, scarring, and unsatisfactory aesthetic outcome. Procedure-specific risks — including serious risks such as vascular occlusion, skin necrosis, and nerve effects associated with injectable treatments — are detailed in the relevant procedure-specific consent form provided prior to treatment.
By proceeding with any treatment, the client confirms that:
- They have been provided with and have read all relevant consent documentation
- They understand the risks, benefits, and alternatives associated with their treatment
- They have had the opportunity to ask questions and have received satisfactory answers
- They provide informed consent voluntarily and without coercion
- They understand that consent may be withdrawn at any time prior to the commencement of treatment
Written informed consent will be obtained prior to all injectable and advanced aesthetic procedures. Consent forms are procedure-specific and must be signed at minimum 24 hours before treatment where possible.
Aftercare & Health and Safety
8.1 Aftercare Compliance
Written aftercare instructions will be provided following all treatments. Clients are required to follow all aftercare guidance provided. Failure to comply with aftercare instructions may increase the risk of complications and adverse outcomes. Oximis Aesthetic LTD accepts no liability for complications arising from failure to follow aftercare guidance.
8.2 Hygiene & Infection Control
We adhere to strict hygiene and infection control protocols in accordance with UK clinical standards. All instruments and equipment are sanitised or sterilised between clients. Our clinical environment is maintained to the standards required for the safe delivery of aesthetic treatments.
Limitation of Liability
To the maximum extent permitted by applicable law, the total liability of Oximis Aesthetic LTD to you in connection with any treatment or service shall not exceed the total amount paid by you for that specific treatment.
We shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from treatment, including loss of earnings, loss of opportunity, or any other economic loss.
Photography & Marketing
Clinical photographs may be taken before and after treatment for the purpose of medical documentation and treatment monitoring. Such images are stored securely as part of your clinical record for a minimum of 10 years in accordance with medical record-keeping requirements.
Photographs will not be used for any marketing, promotional, or social media purposes without your explicit prior written consent. A separate consent form will be provided if you wish to consent to marketing use of your images. You may withdraw marketing consent at any time by contacting us in writing.
Gift Cards & Promotions
11.1 Gift Cards
- Gift cards are valid for 12 months from the date of purchase
- Gift cards are non-refundable and cannot be exchanged for cash
- Gift cards will not be replaced if lost, stolen, or damaged
- Expired gift cards cannot be extended or redeemed
- Gift cards may not be used in conjunction with other promotions unless explicitly stated
11.2 Promotions & Discounts
- Promotional offers and discounts are subject to their own specific terms and conditions
- Promotions cannot be combined with other offers unless explicitly stated
- We reserve the right to withdraw or amend promotional offers at any time
Data Protection & Privacy
Oximis Aesthetic LTD processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Medical and personal data collected during consultations and treatments is processed for the purpose of providing clinical care, maintaining accurate medical records, and fulfilling our legal obligations. Data is retained for a minimum of 10 years in accordance with medical record-keeping standards.
For full details of how we collect, use, store, and protect your personal data, and your rights as a data subject, please refer to our Privacy Policy.
Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms, or the provision of services by Oximis Aesthetic LTD, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We are committed to resolving complaints fairly and promptly. In the first instance, please contact us directly at the details below. If your complaint is not resolved to your satisfaction, you may wish to seek independent legal advice or contact the relevant regulatory authority.
Contact Information
| Registered Name | Oximis Aesthetic LTD |
| Companies House No. | 15994295 |
| Registered Address | 93 Thornton Road, Carshalton, England, SM5 1NN |
| lanakornijcuka@gmail.com | |
| Phone | 07743 750 230 |
| Website | oximisaesthetic.co.uk |