Questions, answered
Everything you might want to know before your visit. If your question isn't here, call or message 07743 750230.
About your visit
Who carries out the treatments?
Every treatment is carried out by Lana Korni, registered nurse (NMC PIN: 15A0415C). Oximis Aesthetic is fully insured.
Where do treatments take place?
In our private treatment room at 93 Thornton Road, Carshalton SM5 1NN. We don't currently offer home visits, but if enough clients ask, we may in future.
How do I book?
Online via the Book page, or call or message 07743 750230.
Consultations and injectable treatments
Is the consultation free?
Yes. Consultations are complimentary and there is no obligation to go ahead.
Can I book an injectable treatment directly?
Every injectable treatment begins with a face-to-face consultation. If a prescription treatment is considered, you will be assessed in person by a prescriber first, and your fee is confirmed at that point.
What aftercare will I need?
We talk you through aftercare in person before you leave, and you are always welcome to get in touch with any questions afterwards.
Facials and skin treatments
How often should I have a facial?
Usually every 4 to 6 weeks, depending on your skin and what you would like to achieve.
Which facials do you offer?
- Full Facial (60 minutes): deep cleansing, exfoliation and a mask.
- Facial Care & Massage (40 minutes): a lighter facial combined with a relaxing massage.
- Facial & Neck Massage (30 minutes): a shorter treatment focused on the face and neck.
How many skin treatment sessions will I need?
A course of 3 to 6 sessions is usually recommended. We will suggest a plan at your consultation.
Massage
How should I prepare for a massage?
Stay hydrated, wear loose, comfortable clothing, avoid a heavy meal beforehand and let us know about any injuries or areas of tension.
What should I do after a massage or facial?
Drink plenty of water and avoid strenuous activity for a few hours. After a facial, avoid direct sun and harsh skincare products for 24 hours.
Payments and cancellations
When do I pay?
Consultations are complimentary. Facials, skin treatments and massage are paid when you book, to secure your appointment. For injectable treatments, nothing is paid until after your consultation, once a plan has been agreed.
What is your cancellation policy?
You can cancel or reschedule free of charge up to 24 hours before your appointment. Cancellations within 24 hours, or missed appointments, are charged in full. Consultations can be moved at any time - just let us know.
What if I have a concern after my treatment?
Please contact us as soon as possible - ideally within 24 hours - and we will arrange to see you. Completed treatments cannot be refunded.
Still have a question?
The easiest way to get a proper answer is a complimentary consultation - or simply call or message 07743 750230.
Book a complimentary consultation